Terms & Conditions
By accessing and using the Dubai eVisa Express website or submitting any application, passport copy, supporting document, or payment through our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue use of the website and services immediately.
Dubai eVisa Express reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the website after changes are published constitutes acceptance of those changes.
1. Our Service
Dubai eVisa Express provides online assistance and support services related to UAE visa applications. We are not a government authority, immigration office, or embassy. Approval or rejection of any visa application remains solely at the discretion of the relevant UAE immigration authorities.
While we aim to provide accurate information and reliable support, visa requirements, processing procedures, fees, and approval conditions may change without notice by government authorities.
2. Application Responsibility
Applicants are responsible for ensuring that all submitted information and documents are accurate, complete, and valid at the time of application. Incomplete, incorrect, or misleading information may result in delays, rejection, cancellation, or additional requests from immigration authorities.
Dubai eVisa Express reserves the right to refuse service or decline processing applications in situations including, but not limited to:
- Incomplete documentation
- Suspected fraudulent activity
- Insufficient processing time
- Technical limitations
- Unusual or high-risk application circumstances
3. Processing Times
Estimated visa processing times displayed on our website are approximate and based on normal processing conditions. Processing times are not guaranteed and may vary due to immigration reviews, public holidays, additional verification requirements, technical delays, or government procedures beyond our control.
Dubai eVisa Express shall not be held responsible for delays, missed travel arrangements, cancellations, financial losses, or rejected applications resulting from delayed or denied visa approvals.
4. Fees & Payments
All service fees, government charges, processing fees, and applicable taxes must be paid in full before application processing begins. By submitting payment through our platform, you authorize Dubai eVisa Express and its payment providers to charge the selected payment method.
Visa fees, immigration charges, and service costs may change without prior notice due to changes introduced by government authorities or third-party providers.
Approved visas and related documents will only be delivered once full payment has been successfully received and verified.
5. Refund Policy
Refund requests may only be considered if the application has not yet been submitted for processing to the relevant immigration authority. Where eligible, partial refunds may be issued after deducting administrative or processing charges.
No refunds will be provided for:
- Processed applications
- Approved visas
- Rejected applications
- Delays caused by immigration authorities
- Applications containing incorrect or incomplete information submitted by the applicant
Refunds for older payment transactions may be limited depending on payment provider restrictions and banking policies.
6. Communication Consent
By using our website and services, you consent to receiving communication from Dubai eVisa Express through email, phone, SMS, WhatsApp, live chat, or other communication methods for purposes including:
- Application updates
- Customer support
- Account notifications
- Service announcements
- Promotional offers and marketing communications
Users may opt out of non-essential promotional communication where applicable.
7. User Account & Security
Users are responsible for maintaining the confidentiality of their account credentials, passwords, devices, and login information. Any activity performed through a user account is considered the responsibility of the account holder.
You agree to notify us immediately if you suspect unauthorized access, misuse, or security issues related to your account or submitted information.
8. Website Use Restrictions
This website may only be used for lawful purposes and legitimate visa-related services. Users may not:
- Submit false or misleading information
- Upload harmful software or malicious code
- Attempt unauthorized access to systems or data
- Copy, reproduce, distribute, modify, or commercially exploit website content without written permission
- Use the website in violation of any applicable laws or regulations
Unauthorized use of the platform may result in termination of access and possible legal action.
9. Third-Party Links
Our website may contain links to third-party websites or external services for informational purposes. Dubai eVisa Express is not responsible for the content, policies, accuracy, security, or practices of external websites or services.
Users access third-party platforms at their own discretion and risk.
10. Limitation of Liability
Dubai eVisa Express provides its website and services on an “as available” and “as is” basis without guarantees of uninterrupted access, absolute accuracy, or guaranteed visa approval outcomes.
To the fullest extent permitted by law, Dubai eVisa Express, its employees, affiliates, partners, or service providers shall not be liable for any direct, indirect, incidental, consequential, financial, or travel-related losses arising from:
- Visa delays or rejections
- Government decisions
- Technical interruptions
- Website downtime
- Data loss
- Third-party actions
- Security breaches beyond reasonable control
11. Intellectual Property
All website content including text, branding, graphics, design elements, logos, images, and materials are the property of Dubai eVisa Express unless otherwise stated. Unauthorized copying, reproduction, or distribution of website content is prohibited without prior written permission.
12. Acceptance of Terms
By continuing to use this website and our services, you confirm that you have read, understood, and agreed to these Terms & Conditions together with our Privacy Policy. If you do not agree with these terms, you should discontinue use of the website and services immediately.